Submit a Complaint

Oregon state law directs that all information about specific  investigations is confidential, including who makes a complaint, when  the complaint is made, the nature of the complaint, and whom the  complaint is filed against.  In addition, OSBN staff cannot discuss  specific investigations with anyone--not even the complainant.  Once an investigation is complete, any disciplinary action taken by the OSBN during a Board Meeting is public information; however, details of the  investigation leading up to such actions are not. 

Any person who believes a nurse or nursing assistant has violated the Nurse Practice Act should file a complaint. Please try to include as much specific information as you can. 

If you have questions about when to report, see our Complaint Evaluation Tool.

OSBN Complaint Portal

What to Include in Your Complaint

The following questions are intended as a guide to help you when submitting information about your complaint.  It is not necessary to answer every question. 

  • Who:
    • Who committed the actions you are reporting?
    • Who was the victim(s)?
    • Who discovered the incident/behavior?
    • Who else was involved?
  • What:
    • What happened?
    • What equipment was involved?
  • Where:
    • Where did the incident/behavior occur?
    • Where were the witnesses (if any) during the incident?
  • When:
    • When did the incident/behavior occur?
    • When were supervisors/authorities notified?
  • How:
    • How was the incident committed?
    • How was the incident/behavior discovered?
    • How much property or money was taken?